Refund policy

We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange.

⚠️ Please note: We do not accept returns or provide refunds under any circumstances. Exchanges are the only option available.

 

Eligibility for Exchange

To be eligible for an exchange, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, please contact us. Items sent back to us without first requesting an exchange will not be accepted.

 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and arrange an exchange to make it right.

 

Exceptions / Non-Exchangeable Items

Certain types of items cannot be exchanged, including:

• Perishable goods (such as food, flowers, or plants)
• Custom products (such as special orders or personalized items)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases

We also cannot accept exchanges for sale items or gift cards.

 

Exchanges

The fastest way to ensure you get what you want is to request an exchange for the item you have. Once your exchange is approved, you can select a replacement item of equal value.